Terms of Service

You must be 18 or older and able to sign a contract for your business. You're responsible for your login, your team's accounts and everything done with them.

Tell us right away at hello@maidful.co if you think someone else is using your account.

Plans are billed monthly in advance by the number of active cleaners on your account: up to 2, 5, 20 or 50. Prices are on maidful.co/#pricing. There are no per-cleaner fees inside a plan.

New accounts get a 14-day free trial. You can cancel any time from Settings; your plan stays active until the end of the paid month and we don't give partial refunds.

Founding members keep the price they signed up with for as long as their account stays active.

Card payments from your clients go through your own Stripe account. Stripe is the processor and its terms apply to those payments. Maidful doesn't hold your money and doesn't add a fee on top of Stripe's.

You decide when clients are charged. Maidful only charges a client's saved card after a visit is completed or when you take an action that charges it.

You confirm that you have permission to text and email the people you add, and that you'll follow the laws that apply to you, including the TCPA and CAN-SPAM in the US and CASL in Canada.

Clients can reply STOP to stop texts at any time. Our SMS terms at maidful.co/sms-terms explain how texting works.

You own your data: your clients, homes, schedules, prices and everything you put in Maidful. We use it only to run the service for you, as described in our Privacy Policy.

You can export your data any time and ask us to delete your account.

Don't use Maidful to break the law, send spam, harass anyone, or try to access other companies' data. Don't try to break, overload or copy the service.

Maidful AI suggests changes and shows you exactly what it will do before anything changes. You're responsible for the changes you confirm. AI answers can be wrong, so check anything important.

We work hard to keep Maidful running, but we can't promise it will never be down. We may improve or change features; if we remove something important you pay for, we'll tell you first.

Maidful is provided as is. To the extent the law allows, our total liability to you for any claim is limited to what you paid us in the 12 months before the claim. We're not liable for indirect losses like lost profits.

You can close your account at any time. We may suspend or close accounts that break these terms or don't pay. After closing, you can ask for an export within 30 days.

If we change these terms in a way that matters, we'll email account owners at least 14 days before the change applies.